Contact Us
Before you contact us, you might find the answer to your query in the Frequently Asked Questions (FAQs) section.
Call Us
If you’d like to talk to us about an additional card, balance transfers, setting up a Direct Debit or about anything else to do with your JJB MasterCard, please call 0870 240 9394 from the UK or +44 121 702 4617 from abroad. We are open:
- Monday to Friday 8.30am - 9.00pm
- Saturday 8.30am - 7.30pm
- Sunday 10.00am - 6.00pm
Calls may be monitored or recorded to assist with staff training and quality control.
Lost and Stolen Cards
If your card has been lost or stolen please call 0800 783 5881 immediately from the UK
or +44 121 702 4542 from abroad.
Write to Us
If you need to write to us, our address is:
JJB MasterCard Customer Service
Sygma Bank UK
Equipoint
Coventry Road
Yardley
Birmingham B25 8FE